Overview
At Dentley’s® Dog Chews, we respect the privacy rights and choices of our customers. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide to us when you interact with our website, make a purchase, or engage with our marketing campaigns.
Please take a moment to familiarize yourself with our privacy practices. Contact us at any time with questions or concerns at:
Email: [email protected]
Phone: 603-942-1800
Address: 2417 Peck Street , Northwood , NH
What Information Do We Collect?
We collect information you voluntarily provide to us, such as:
- Contact details like your name, email address, mailing address, and phone number when you create an account, make purchases, contact us with questions, request information, sign up for our newsletter, enter a contest or participate in promotions.
- Payment information like your credit/debit card number, expiration date, CVV code, and billing address when you make purchases.
- Account profile details like password, order history, saved payment methods, and marketing preferences.
- Demographic data like age, gender, lifestyle, shopping preferences, and pet info that help us better understand and assist our customers.
- Feedback, reviews or other information you provide about our products, services, and interactions with our company.
- Social media engagement when you interact with our profiles, contests, surveys, or content.
We may also automatically collect the following website activity information:
- IP address, browser type and language, referring URLs, pages visited, and date/time of access when you interact with our websites.
- Cookies, pixels and similar technologies that assist with website analytics, providing features and remembering your preferences.
- Location data derived from your IP address to provide localized promotions or recommendations.
How Do We Use Your Information?
We may use your personal information to:
- Process orders and manage your account
- Provide customer service and respond to requests
- Administer contests, sweepstakes or promotions
- Send marketing emails, newsletters, offers or other updates
- Personalize your experience with more relevant recommendations
- Conduct website and shopping analytics to improve our store
- Prevent fraud, resolve disputes, troubleshoot issues and enforce policies
- Comply with legal requirements like tax regulations and safety standards
- Contact you about new products, special offers or services we think may interest you
- Recruit team members when we have job openings
When Do We Share Your Information?
We will not sell, rent, trade or otherwise disclose your personal information except in the following circumstances:
- Service providers: We engage vendors to perform services like order processing, fulfillment, website hosting, analytics, marketing and more. They may access or store personal information to provide services, but are prohibited from using it for any other purpose.
- Legal requirements: We may disclose information if required or permitted by law. This could be in response to a court order, subpoena or government investigation. We also reserve the right to report activity we reasonably believe violates our policies or threatens our rights.
- Business transactions: Your data may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction involving the sale or transfer of our assets. You will be notified if any such transaction materially affects how your information may be used or shared.
- Your consent: We may share your information for any other purpose disclosed to you at the time we collect the information or pursuant to your consent or direction to do so.
Third Party Services
We may utilize third party services like social media platforms, advertising networks, and analytics providers. These services may access, collect, or store your personal information pursuant to their own privacy policies. We make reasonable efforts to limit unnecessary sharing via privacy settings, limited scopes of access, and contractual data restrictions. However, we have limited control over the privacy practices of third parties. Always review their policies before using third party services linked through our website.
Online Analytics
We use Google Analytics, Facebook Pixel and similar services to analyze website traffic and trends. These services use cookies and other identifiers to collect information about your use of our website and other sites. The data collected, including your IP address, may be transmitted to and stored on servers outside your home country.
Analytics services allow us to better understand our customers’ needs so we can optimize the website experience. The information collected is aggregated and de-identified to protect your anonymity. You can opt-out of some of these services through your browser settings or other opt-out mechanisms provided by the applicable service.
Cookies & Similar Technologies
Cookies are small text files placed in your browser that assist with website use, functionality, and analytics. You can disable browser cookies through your browser settings, but some parts of our website may not function properly if you do so.
We may also use pixel tags, web beacons, clear GIFs, or other similar technologies on our website and in email communications. These help us understand usage patterns and effectiveness of campaigns. Disabling cookies will not remove these elements.
Privacy Settings & Opting Out
You can easily adjust certain privacy settings like marketing email subscriptions or individual cookie choices through options provided on our website or in communications. You can also contact us directly to opt-out of any marketing communications. Please be aware that opting out of marketing emails does not opt you out of essential operational emails like order confirmations or service notifications.
Data Access, Transfer & Retention
You may review, correct or delete your personal information by logging into your online account (if applicable) or contacting us directly. We will acknowledge any requests to review data within 30 days and respond substantively in accordance with applicable law. We may retain certain data where permitted or necessary for legitimate business purposes or as required by law.
If you live in the EU or UK, you have rights under the GDPR including:
- Right of access to your data and knowing how it is processed
- Right to rectify incorrect information
- Right to data portability
- Right to request deletion of your data
- Right to restrict or object to processing
- Right to lodge a complaint with your local supervisory authority
Data Security & Safeguards
We utilize appropriate technical, administrative, and physical safeguards to protect your data. This includes firewalls, encryption, access controls, threat monitoring, and other commercially reasonable security tools and procedures. However, no website or system can be 100% secure, thus we cannot guarantee elimination of all risks. You use our website and provide information at your own initiative and risk.
Children’s Privacy
Our website is not designed for use by children. We do not intentionally collect personally identifiable information from children under age 13 without prior parental consent. If you believe we have inadvertently collected such information, please contact us so appropriate action can be taken.
Changes To This Privacy Policy
We may change this Privacy Policy from time to time to reflect updates in our business, legal requirements or evolving security standards. If material changes are made, we will post an updated version and notify you through the communications channel used most frequently by you. We encourage you to check for updates periodically to stay informed about our privacy practices.
